Contact Center


What is a Contact Center?

  • A contact center, also known as customer interaction center, is a central point of any organization from which all customer contacts are managed.
  • It is designed to help customers get their questions answered in a timely manner and deliver a superior customer experience.

What Are The Major Benefits of Contact Center In The Cloud?


For the 1st time, SMB businesses can cost effectively provide quality Customer Service that only the large businesses could afford.

  • No capital investment
  • Improved Customer Satisfaction
  • Reduced costs, reduced holding times
  • Increased Customer Loyalty
  • No dedicated Telephone Lines
  • 99.9% uptime

What Are The Major Features?

  • Call Queuing and Routing
  • IVR and Self Help
  • Call Recording and Agent Monitoring
  • Reporting
  • Inbound/Outbound Calling
  • Virtual or Mobile Agents
  • Work at Home Agents