Contact Center

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What is a Contact Center?

  • A contact center, also known as customer interaction center, is a central point of any organization from which all customer contacts are managed.
  • It is designed to help customers get their questions answered in a timely manner and deliver a superior customer experience.

What Are The Major Benefits of Contact Center In The Cloud?

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For the 1st time, SMB businesses can cost effectively provide quality Customer Service that only the large businesses could afford.

  • No capital investment
  • Improved Customer Satisfaction
  • Reduced costs, reduced holding times
  • Increased Customer Loyalty
  • No dedicated Telephone Lines
  • 99.9% uptime

What Are The Major Features?

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  • Call Queuing and Routing
  • IVR and Self Help
  • Call Recording and Agent Monitoring
  • Reporting
  • Inbound/Outbound Calling
  • Virtual or Mobile Agents
  • Work at Home Agents